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CUSTOMER ACCOUNT
Do I need to register?
I want to change my account information,
how do I do it?
I forgot my password
Customer Service
Warranty Information 		ORDERING/PRICING/PAYMENTS
How do I place an order?
Do you charge sales tax?
Are your prices updated?
What is your rebates policy?
Do you accept international orders?
How can I get my invoice
What methods of payment do you accept?
How much is the cost for shipping and handling?
Can I use my own freight account?
When will my order ship?
What is your cut-off time for overnight shipping?
There is no one to accept the item I ordered,
can you just leave it on my doorstep?
My shipping address is different from my billing address,
will there be a problem with my order?
 ORDER STATUS
> How can I track my order?
How can I change my order?
How can I cancel my order?

RETURNS AND EXCHANGES
What is your Return Policy?
There are some missing items on my order.
My package was damaged during shipping.
SECURITY
What is your Security and Privacy Policy?
I don't want to give my credit card information, I think it's not safe.
Safe Shopping
ADDITIONAL INFO
Site Browser Requirements
How do I contact customer service?
What is Service Net Extended Warranty?
What does each condition means on your website?
CUSTOMER ACCOUNT

    Do I need to register?

    Yes, if you want to place an order. You don't have to register if you just want to browse our website or search for products and prices. You will be asked to register once you click on the Checkout button in our shopping cart.
ORDERING/PRICING/PAYMENTS

    What methods of payment do you accept?

    Penguins Express accepts the following payment methods: VISA, MasterCard, Discover, American Express, C.O.D-cashiers check, company check (needs credit card backup), or you could also set terms with us. More info..

    How can I get my invoice?

    Usually the invoice slip is attached to the box, or there is one mailed out to you. If not, try checking inside. If you still can't find your invoice slip, please call us at 1-800-400-5886 (Pacific Time) and we'll gladly fax or mail you a copy.

    Do you have reseller or quantity discounts?

    We do offer reseller and quantity discounts in some cases. If you are interested, you can call our Business Development Officers at 1-800-400-5886 (Pacific Time).

    Do you accept international orders?

    We do accept orders from different countries. However, please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. Penguins Express makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S. Orders for shipment outside these areas are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with U.S. funds, either by a cashier's check drawn on a U.S. bank or by wire transfer only.

    Any incurred duties, taxes and fees that were charged to us will be billed to the customer.

     

    When do you charge my credit card?

    Credit cards are charged prior to shipping the items ordered.
SHIPPING AND HANDLING

    How much is the cost for shipping and handling?

    Our shipping fee differs depending on the shipment method you want to use. Currently we offer FedEx Next Day (Priority and Standard), FedEx Saturday, Fedex Two Days, and Fedex ground shipping. If you ordered from our website, a shipping charge will be automatically computed for you. More info..

    Do you ship to FPO/APO?

    No, we do not ship to FPO/APO addresses due to freight regulations. We need a physical address to process the order.

    When will my order ship?

    We do try to process your orders as efficiently as possible. We allocate one business day for shipment of items that are in-stock. Same day shipment is possible for orders received before 12:00PM (Pacific Time) but is not guaranteed. Delays are usually caused by problems in verification of billing and shipping information. If your shipping address is different from your billing address, make sure that you call your credit card company and ask them to note your shipping address.

    What is your cut-off time for overnight shipping?

    Each order must be verified and credited before the cutoff time. Our cutoff time in most cases is 4:00 PM. Orders placed and/or credit approved later than the applicable warehouse cutoff time will ship the next business day. Credit approval and order transmission may take extra time especially for new customers and/or larger orders.
ORDER STATUS

    How can I track my order?

    Once you login, you can check the status of your order online. Just go to "My Account" tab and choose from the several options provided to check your most recent orders. You can likewise get a list of all your orders, open or shipped orders.

    How can I change my order?

    You can make changes to your order as long as it has not been processed and shipped yet. You can do so by calling our Sales Team at 1-800-400-5886 (Pacific Time) or via email. Please provide us with the Order Number, your contact information, and the exact modifications you want.

    How can I cancel my order?

    You can cancel your order as long as it has not been processed and shipped yet. You can do so by calling our Sales Team at 1-800-400-5886 (Pacific Time) or via email Please provide us with the Order Number and your contact information.
RETURNS AND EXCHANGES

    There are some missing items on my order.

    If there's a missing item on your order and it's listed on your invoice slip, please call our Sales Department immediately at 1-800-400-5886 (Pacific Time) or email us. If you open the manufacturer's box and find that components or accessories that were supposed to be included are missing, call us. We'll need to determine if the missing items should have been bundled by us or if they were supposed to be sent by the manufacturer. If it's our mistake, we'll send the missing items to you within a few days. If the manufacturer made the mistake, we can call them to have these items sent to you; however, you'll get much faster service from the manufacturer by calling yourself. Sorry, but our suppliers will not provide us extra accessories, software or cables that we can send out ourselves in these situations.
SECURITY

    I don't want to give my credit card information; I think it's not safe.

    Penguins Express assures our customers that every transaction made with us is safe. If you don't feel like typing in your credit card number over our website, just fill out the rest of the order form with the necessary information and submit the form. Then, call us at 1-800-400-5886 and give us your credit card information.

    Safe Shopping Guarantee

    This site is monitored daily for hakers and we have the McAfee SECURE that ensures the full security of the site and we are 100% secured.
ADDITIONAL INFO

    How do I contact Customer Service?

    Currently, all customer service concerns are handled via email - service@lacc.com. Our customer service department will help you regarding post-sales (such as return of items, missing items and other questions you may have). Usually, it takes more time for complicated problems, but we'll call to let you know that we're working on it.

    What does each condition means on your website?

    Item comes in Manufacturer's retail pack. Complete with manuals or software (if applicable).
    Can also be New Open Box. REFURBISHED
    Item is used. It may be refurbished by the Manufacturer or by us or by a third party vendor. Item may have some minor scratches and discoloring, but it's functional.

    BULK PACK
    Item does not come in retail pack. NO software or manuals included in the package.

    GENERIC 3RD PARTY
    Items that are marked "3RD PARTY" are not necessarily manufactured by the vendor stated in the Manufacturer's section. For instance, "KINGSTON 3RD PARTY" memories are not manufactured by Kingston. We only use Kingston as manufacturer to connote that it is a Kingston Part Number and that the item is Kingston-compatible.

    NO CONSUMABLES INCLUDED
    This means printer is sold without cartridges or print heads or drums or toners included.

Revision Date: 25 April 2009

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Copyright @ 2004 Every effort has been made to ensure the accuracy of all information contained herein. penguins.com makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications or the displayed image. By viewing this page you agree to our user agreement. For condition description click here. If a unit is marked as Refurbished, It will have a 90 days warranty from us only.